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Jessica Rivera
Bio
Jessica Rivera is a workplace Learning & Development professional with over 20 years of experience. She has a diverse skillset including facilitation and public speaking, instructional design, employee and leadership development, and coaching. Her biggest passion has always been employee onboarding. Throughout her career she has welcomed thousands of employees into new jobs across multiple industries. She is motivated to provide the best experience possible for new hires through a combination of program design and facilitation in a highly engaging learning environment.
- Training Certificate, Association for Talent Development (ATD)
- Improving Human Performance Certificate, Association for Talent Development (ATD)
- Consulting Skills Certificate, Association for Talent Development (ATD)
- Instructional Design for New Designers Workshop, Langevin Learning Services
- Training Needs Analysis Workshop, Langevin Learning Services
- Integrative Constructivist Coaching Diploma (ICF Coaching Program), Koučing centar
- SOCIAL STYLE Certified, TRACOM Group
- Various L&D and Onboarding eLearning Modules, LinkedIn Learning
- Talent Development Think Tank Member
- Company Onboarding
- Functional Onboarding
- Technical Training
- Soft Skills Training
- Team Building
- Coaching
- Leadership Development
- Facilitation to Groups Large and Small
- Needs Analysis
- Instructional Design
ARTICLES
- "New Job, New Beginning: Take onboarding into your own hands with an individual-centered approach to starting a new position." TD Magazine, 01 July, 2024.
SPEAKING EVENTS
- iSpring Days 2025 (virtual conference) [video clip from 5:46:20 - 6:27:30]
PODCASTS
- Agile Unemployment Podcast with Sabina Sulat
- The L&D Career Club Podcast with Sarah Cannistra
- Surverying the L&D Landscape with Abigail Charlu
- Press Paws - Career Stories Podcast with Clark Futch
- Talent Development Think Tank Podcast with Andy Storch
WEBSITES
Career Onboarding Highlights
- Developed and facilitated virtual webinars to remotely onboard Patient Financial Services employees across 23 hospitals (multi-state) within Adventist Health System.
- Led the facilitation team that was responsible for training all staff during a system-wide transition to a new integrated software system for Baylor Scott & White Health, a 13,000+ employee hospital system.
- Selected as the first facilitator to lead Disney Cruise Line's inaugural onboarding program ["Traditions Day 2"] for new Cast and Crew Members.
- Managed functional onboarding of Cast Members in the operational and support departments for Disney Cruise Line and Adventures by Disney.
- Led the global Onboarding Experience team at Wise that facilitated 100 sessions across six offices, onboarding over 2,400 new employees in 2022.
- Transitioned Wise from pandemic-induced virtual onboarding process to an evolved in person, hybrid experience for 7 global hubs, helping support the company scale from 2,300 to 8,000+ employees over the course of 5 years, with a sustained overall NPS (net promoter score) rating of +80.
Initial Mockup
An Idea Is Born...
Over the course of my career, I noticed how many people buy a blank notebook to prepare for a new role (I've done it for every new job I've started too). The trouble is that a blank page gets disorganized fast. The information comes at you quicker than you can structure it, and within a couple of weeks the notebook becomes a stack of meeting notes instead of a map of where you are. That's especially true for anyone starting their first office or professional job, or for anyone changing careers or industries.
In 2021, I set out to build the notebook I always wished I'd had. After eighteen months of work — talking with other Learning & Development professionals, and refining it against twenty years of onboarding new hires — I landed on the I-OTRA model: an individual-centered framework that organizes your first 90 days around the four dimensions every new role asks of you — your Organization, your Team, your Role, and your Ambition. My goal back then is the same as it is now: to help people walk into a new job feeling grounded, prepared, and quietly confident.
Jessica Rivera
Founder & CEO
New Job Notebook LLC
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